Shipping and Return
At Marin Dancewear, we have processed and shipped out more than 9,000 orders to customers located all over the world. Here you’ll find information about our Shipping services as well as our Return and Exchange policies.
Our products are shipped within 2-3 business days of placing your order via our preferred carrier, USPS (United States Postal Service).
All shipping times provided by either Marin Dancewear or USPS are estimates of the United States Postal Service and are not guaranteed. Please visit www.usps.com for more information.
International shipments are subject to additional customs/tax charges depending on each individual country’s tax and duties policies. Marin Dancewear is not responsible for these extra charges.
Orders must provide a valid address, and any un-deliverable packages returned to our warehouse due to address issues may require additional shipping charges.
All returns are accepted up to 30 days from the time the order is received. Eligible return items must be unused, in the same condition they are received, and shipped back in the original packaging – including your receipt or proof of purchase. Unfortunately we cannot accept returns on items that do not meet the above criteria.
You will be responsible for paying for your own shipping costs for returning your item, and all shipping costs are non-refundable. If you choose to receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance as Marin Dancewear and USPS don’t guarantee that we will receive your returned item(s).
To initiate a return, please send an email to firstname.lastname@example.org including your order number and your requested return item(s).
Once your return reaches our warehouse and is inspected, we will send you an email to notify you that we have received your returned item and whether or not your refund was accepted.
If your item is approved, your refund will be processed and a credit will be automatically applied to your payment card. Please note, returns payments take 24-48 hours to appear in your account, while PayPal may take up to 72 hours.
In the event that you don’t receive your refund within the time frames above, please contact the card issuer, as it may take additional time for them to post your refund. Additionally, your bank may also have additional information on the status of your refund.
If you’ve taken the above steps and you still have not received your refund, please contact us.
Refunds are accepted on all regular priced items only. Unfortunately, discounted and sale items (including the Deal of the Week) are on an “as-is” sale status and cannot be refunded.
Product exchanges are accepted on items with sizing issues, and may only be exchanged for the same parent product in a different size. These items must be unused, in the same condition they are received, and shipped back in the original packaging – including your receipt or proof of purchase.
Please note that transit times on exchanged products may vary depending on your geographic location.
To initiate an exchange, please send an email to email@example.com including your order number and your requested exchange item size(s).
Still have questions? Contact us for more information.